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Privacy Policy - Excalibur Developed Titles

 

PRIVACY POLICY

GENERAL INFORMATION

These terms apply to the use of games developed in partnership with Contact Sales Limited (Excalibur Games) whose registered office is at Suite 11 Borough House Marlborough Road Banbury OX16 5TH.

Contact Sales Limited is a company registered in England and Wales registration number 3333380.

This policy applies to all games including those purchased on-line or streamed via a third party service and any other related on line services. 

Contact Sales Limited is committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us. Where we decide the purpose or means for which personal data you supply through these online services is processed, we are the “data controller.” We will comply with all applicable data protection laws worldwide. For information about UK data protection you can visit https://ico.org.uk/

Please read this Privacy Policy carefully as it contains important information about the following:

  • What information we may collect about you
  • How we will use information we collect about you
  • Whether we will disclose your details to anyone else
  • Your choices and rights regarding the personal information you have provided to us

By accessing a game you authorise us to collect, store, access, transfer and use your information as described in this Privacy Policy.

We may make changes to this Privacy Policy in future, which will be posted on this page. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of changes by email or through the games.

INFORMATION WE MAY COLLECT ABOUT YOU

We collect and process the following information which may include your personal data:

Information provided by you when using the Game or the Online Service (“Submitted Information”)

We may ask you for, or you may submit (including without limitation through voice or text features) personal and non-personal information and data to us through the Online Service and/or the Game whenever you contact us, submit User Content in the Game or on the Online Service.

This may include any or all of the following:

your email address (in the case of subscription to the newsletter service and access to the customer support service);

your username and account in respect of the platform on which you are using the Game (for example your user name and ID on the Epic Store).

We may also obtain other personal data about you if you voluntarily supply it through the Game and/or the Online Service.

This could include a photograph that you have taken and uploaded to the Game (for example, when you create your User Content).

If you volunteer such information, you will be consenting to our processing it for the purpose explained to you when you supply it.

How you use our Services (“Analytics”)

We may collect technical information about your use of the Game /or the Online Service through the use of tracking technologies and analytics.

By way of example, data we may collect includes the following Analytics:

  • how many times you access the Game
  • traffic data
  • the devices that you use to access the Game
  • the actions you take when playing the Game

When you install, uninstall or update the Game, a unique application number and information about your installation, for example, the type of operating system, may be sent to us.

We use the following third party analytics providers (“Third Party Providers”):

Google Analytics – https://policies.google.com/privacy

Game Analytics – https://gameanalytics.com/privacy

Facebook – https://www.facebook.com/about/privacy

Playfab – https://playfab.com/privacy/

Unity - https://unity3d.com/legal/privacy-policy

 

The third party analytics providers listed above will collect Analytics on our behalf and in accordance with our instructions, and their applicable privacy notice.

You can find out more about the way the Third Party Providers collect and process this information by following the above links to the privacy notice and/or terms and conditions for each applicable third party analytics provider.

Contact Sales Limited and Excalibur Games DOES NOT USE data regarding the use of tracking technologies and analytics for marketing, advertising or profiling the data subject for commercial purposes.

Information about you collected from your device or Third Parties (“Content Information”)

We may collect information about you which you make available to us and which is stored on your console, device, or your Facebook or other social media profiles. This might include images (photographs/screenshots), video or other digital content such as records of your gameplay, the results of challenges within the games themselves, and the resulting leaderboards. Only the results of challenges which take place within the games and the resulting leaderboards may be shared with some of Contact Sales Limited and Excalibur Games’s content partners and game brands (e.g. motorbike manufacturers, etc.).

In using Online ID, gamertags for Xbox, PlayStation® and Stadia, Name and/or Username and details of the Apple Game Centre account or Epic Games account to buy and/or access our Games and/or linking an PlayStation™Network, Xbox Live, Stadia™, Steam, Apple Game Centre account and/or Epic Games account to our games, further information is shared by the above web platforms. This will be used in accordance with the policies of the individual operators, and with this privacy statement. Please refer to the Privacy Policy and EULA of individual web platforms for further details:

 https://privacy.microsoft.com/privacystatement

https://www.apple.com/legal/internet-services/itunes/gamecenter/terms.html

https://www.apple.com/privacy

https://www.epicgames.com/store/

https://www.epicgames.com/site/privacypolicy

https://www.playstation.com/legal/privacy-policy/

https://www.playstation.com/legal/website-terms-of-use/

https://store.steampowered.com/privacy_agreement/

https://itch.io/docs/legal/privacy-policy
https://support.gog.com/hc/en-us/articles/212632109-Privacy-Policy?product=gog
https://dashboard.photonengine.com/en-US/account/privacyandcookiepolicy

https://www.nintendo.com/privacy-policy/

https://terms.onstove.com/privacy_policy_en/index.html?date=20201125

In accessing the Amazon LUNA cloud game service, Contact Sales Limited and Excalibur Games does not engage in account linking with user information, online ID or other such data. For any details regarding how Amazon manages this information, please consult the following links:

https://www.amazon.com/luna/landing-page

https://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=468496&ref_=footer_privacy

Please note that – in relation to the aforementioned external cloud game services – Contact Sales Limited and Excalibur Games in no way controls the Privacy Policies and security measures adopted, nor does it control how the websites are operated. Contact Sales Limited and Excalibur Games shall not be held in any way responsible for how these websites are operated, nor indeed for any breaches of the law by said websites, and declines any and all responsibility regarding any damages inflicted on the User while navigating on the websites. Navigation on the websites of third-party cloud game service platforms is accordingly undertaken exclusively at the User’s own risk and peril. The User must refer exclusively to the Owner of the third-party website, and to its Privacy Policy and/or Conditions of Use, in respect of any controversies that should arise.

USE OF YOUR PERSONAL INFORMATION

We will use any information that we collect about you, including any personal data, for the purposes described to you at the time that we collect such information, and for the following purposes:

  • submitted Information to help us identify you and to open, run and monitor any accounts you hold with us
  • administration
  • to process your orders of Virtual Items and enquiries
  • to analyse technical information about the use of the Game /or the Online Service by the Users through tracking technologies and analytics for the improvement of our games, only using aggregated and non-personalized information
  • in the case of subscription to newsletter services or acceptance of our cookies, to send you information about, and updates concerning, the Online Service and/or the Game
  • in the case of subscription to newsletter services or acceptance of our cookies, to provide you with information about other games and services we offer that are similar to those that you have already purchased
  • to make suggestions and recommendations to you and other users of the Game about goods and services that may interest you or them
  • to allow you to participate in interactive features of the Game when you choose to do so
  • to notify you about changes to the Game or the services we provide

Analytics

  • to remember you and your player profile, including your avatar and saved data
  • to understand how, and how often, users play the Game and use the Online Service
  • to administer the Game and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • to help us improve the Game and the Online Service to ensure that content is presented in the most effective manner for you and for your device
  • as part of our efforts to keep any multiplayer elements for the Game safe and secure

Content Information

  • to allow you to share your gameplay with other users of the Game and your friends
  • to allow you to participate in interactive features of the Game when you choose to
  • to make suggestions and recommendations to you and other users of the Game about goods and services that may interest you or them
  • in the case of subscription to newsletter services or acceptance of our cookies, to provide you with information about other games and services we offer that are similar to those that you have already purchased

WHY DO WE COLLECT INFORMATION ABOUT YOU

Primarily this is to provide our Games and the Online Service to you.

As applicable, we will use information about you (including Submitted Information, Content Information and Analytics) for delivering our Games and the Online Service to you under the Terms of Use agreed between us and:

  • responding to your enquiries
  • contacting you about matters requiring your attention

This processing of Submitted Information, Content Information and Analytics is necessary for us to pursue our legitimate interests of making our Games and the Online Service available to you, and ensuring that our Games function properly so that you have the best experience when playing any one of our Games and using the Online Service.

To understand how users play our Games and use our Online Service

We process information (including Submitted Information, Content Information and Analytics) to understand how players use our Games or our Online Service, and to compile Analytics and statistical aggregated and non-personalized reports regarding that activity.

This processing is necessary for us to pursue our legitimate interests of (i) ensuring that our Games function properly so that you and other users have the best experience when playing any of our Games and using the Online Service, and (ii) improving the quality of our Games and our services, and providing a better experience to our users.

 

Marketing

We use various forms of marketing to provide you with promotional materials about our Games and/or the Online Service.

We will not process your information for the purposes of marketing or pass your information on to third parties for the purposes of such marketing unless you give your consent or you have given it already.

Direct Marketing: We might send you marketing emails (Newsletter) about products or services which are similar to or related to our Games or Online Service, but only if you have given your consent.

Advertising: We may use the information we collect about you to serve you advertisements via our Games or the Online Service, about other games and services we offer that are similar to those that you have already purchased and only following your Privacy Policy or Cookies acceptance.

We work with the following third party providers to provide you with such targeted marketing:

Facebook

The processing of your information in this way is necessary for us to pursue our legitimate interests of ensuring that our Games remains accessible for all of our users.

DATA SHARING

We will share your information with third parties only in the ways that are described in this Privacy Policy, including the third party analytics providers detailed in section 2 above. If you would like to find out more about how the third parties listed in this policy use your information, this should be set out in their respective privacy policies.

We keep your information confidential, but may disclose it to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries. Our personnel, suppliers or third parties only  insofar as it is reasonably necessary for the purposes set out in this privacy policy. However, this is on the basis that they do not make independent use of the information, and have agreed to safeguard this information.

In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

We may also disclose your personal information to third parties in order to enforce or apply the terms of agreements between us, to investigate potential breaches, or to protect the rights, property or safety of Contact Sales Limited and Excalibur Games, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

CONSUMER CONTROL AND OPT-OUT OPTIONS

You may withdraw your consent for Contact Sales Limited and Excalibur Games  to use, store, transfer, disclose or otherwise process your information at any time by providing Contact Sales Limited or Excalibur Games with reasonable prior notice via info@excalibur-games.com Contact Sales Limited or Excalibur Games will then inform third parties of your decision.  

Contact Sales Limited and Excalibur Games also appoints a Data Protection Officer (“DPO”). Our DPO can be contacted at the following email address: info@excalibur-games.com

In the case of subscription to the newsletter service, you can unsubscribe by clicking on the link in each communication sent.

In the case of cookies, it is possible to activate the options to change the privacy choices by means of the functionalities available by each browser.

YOUR RIGHTS IN RELATION TO PERSONAL DATA

You have the rights over the way we process personal data relating to you. If you wish to make a request in relation to your data please contact the DPO at info@excalibur-games.com

Raising objections about the processing of data.

You can ask us to restrict, stop processing, or to delete your personal data if:

  • you consented to our processing the personal data, and have withdrawn that consent
  • we no longer need to process that personal data for the reason it was collected
  • we are processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest of Contact Sales Limited and Excalibur Games, you don’t agree with that processing, and there is no overriding legitimate interest for us to continue processing it
  • the personal data was unlawfully processed
  • you need the personal data to be deleted in order to comply with a legal obligations
  • the personal data is processed in relation to the offer of a service to a child

If we are processing data in order to perform our obligations to you, or because you consented, if that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.

If you request, we will supply you with the relevant personal data in CSV format. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.

Make a complaint to a Supervisory Authority

If you are unhappy with the way we is processing your personal data, please let us know by contacting the DPO by email info@excalibur-games.com

If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a Data Protection Supervisory Authority.

  1. Data Retention

We will hold your personal information on our systems for as long as is necessary for the relevant service, or as otherwise described in this privacy policy. We consider that 12 months from the date of your last login an appropriate period of time to retain this data and after this date we will delete your details.

 

CHILDREN

 

We do not use our Games and/or the Online Service to knowingly solicit data from or market to children under the age of 16.
You may not play our games if you are under the age of 13. Our games are not suitable for children under 13 and we will not knowingly collect personal information from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us via the Support Services. We will delete such information from our files within a reasonable time.

SECURITY

We will take all reasonable technical and organisational precautions to prevent the loss misuse or alteration of your personal information. For example, our databases are password protected and encrypted using Transport Layer Security (TSL) and Secure Sockets Layer (SSL).

Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

If you are using an iOS device, you can find more information about how to opt out of personalised adverts by visiting https://support.apple.com/it-it/HT202074.

Third party ad providers may use precise methods to collect information as a result of ad serving through our Games and/or the Online Service. These entities may collect and use data for this purpose including software, applications, hardware, browser information, internet and on-line usage information and in-game information. This data may be used and disclosed in accordance with these Terms and this Privacy Policy of the company providing the ad serving technologies. You recognise and accept that the advertising companies who deliver ads for us may combine the information collected with other information they have independently collected from other services or products. These companies collect and use information under their own privacy policies. Although we take commercially reasonable steps to instruct such advertising companies to comply with these terms and conditions, we do not have access to or control of third party technologies.

INTERNATIONAL DATA TRANSFERS

Certain data that may be stored when playing certain games could be stored outside of the UK or EU on a secured server owned and operated by Amazon Web Services (AWS).

AWS has obtained approved EU data protection authorities to enable the transfer of data outside the EEA using EU-approved Data Processing Addendum and Model Clauses under which AWS commits to provide adequate protection to personal data of EEA citizens that processed and stored on AWS servers. Contact Sales Limited and Excalibur Games has entered into the EU-approved Data Processing Addendum and Model Clauses with AWS to ensure such protection.